FAQ

Learn More About Hand Forged Carbon Steel Knives & axes

 

1. About products

  • Are the knives full tang?

All knives in our store are full tang design which made from one-piece high carbon steel. You can also check more details info on the product page.

  • What’s the steel of the blades?
Most of them are made of high carbon steel. Few are made stainless steel.
  • Are the knives hand forged?
Yes. Our knives are hand forged by experienced craftsman.

    2. About Shipping

    • Are there any issues shipping to my country?
    If you can place the order, then we can ship it to you. Or you can refer to our shipping countries/regions list.
    • How long does shipping take?
    Mainly 15-30 days. Varies by different countries and force majeure.
      3. Maintenance Tips
      • How to maintain the knives?
      Keep the blade clean and dry after using. Oil it if you don’t use it for a long time. Then your knife can stay in a very good condition.
      • Dishwasher safe?
      We don’t recommend you to put it into dishwasher. It’s very easy to clean by hand. Wash with flush water and use paper towel or cloth to dry the blade. Then done.

      4. Customer Service

      • How can I get help?

      Our customer service team is highly knowledgeable and happy to help you. You can send direct mail to us at tivoliknifeofficial@gmail.com or reach us on Instagram@tivoliknivesofficial.

       
      5. Payment
      • How do you keep the price so adorable?
      We’re asked this frequently! To put it simply, from day one we’re worked on a smaller mark-up then many dealers and competitors. Our team does more with less in order to keep prices down. We work hard to keep our prices low, and try to sell items for what they’re actually worth – instead of price gouging for the sake of profit.
      • Can I get a special discount?
      You can register our VIP member freely to get the promo code or follow us on social media or Tiktok Live, we release the special discount irregularlly there.
      • How can I pay?
             For now, we support PayPal.

      • Is ordering online safe?
      Absolutely. Millions of secure credit card transactions occur on the internet without a problem and Tivoli Knife is no exception. When you place an order on our site, your information is encrypted and stored on a remote server. Your payment information is kept for the minimum time required. Access to your email address is granted only through a secure and password protected connection to retrieve it. Rest assured your identity and purchases are safe and secure.
       

      Know About High Carbon Steel

      High carbon steel has, as the name implies, a high carbon content. This results in a very hard steel with superior sharpness and edge retention!

      · Pros:

      In general, high carbon steel knives are sharper, harder, hold an edge for longer and are easier to re-sharpen. 

      · Cons:

      Carbon steel is sensitive to corrosion caused by water and humidity.

      So you must follow the maintenance tips below and avoid extreme pressure/accidentally hitting hard surfaces to keep it in a good condition.

      Before You Use

      Please use detergent water to wash the blade thoroughly before use.

      *The oily/black substances may be left by hand forged process and for maintenance purpose. Don't worry.

      After You Use

      · Wash the blade carefully

      · Dry it thoroughly

      Maintenance Tips

      · No dishwasher

      · Don't soak the wood handle

      · Oil the blade periodically